Welcome to what is the first entry in my slash write series. Each week I will be posting something and/or write something. Generally things will fall under a few different categories. This one falls under the Live/Write category.
A few months ago, my Mom was kind enough to give me some money to buy myself something nice. There was a limit to the money, and if what I wanted went over, I had to pay the difference.
After some careful consideration of both what my living/work situation was at the time, and what it was going to be, I opted for a pimped out laptop with the Beats by Dre audio.
So, I figured, since this laptop was going to be my main work station for the foreseeable future, I should get myself some Beats by Dre headphones to maximize my experience.
If you’ve looked into them, you know they can get pretty pricey, and after careful consideration, I opted to try and find the ‘Tour’ ones on Ebay.
The first couple of auctions got pulled because they were selling counterfeits, but finally there was a solid auction that I won.
Hell yes! If these are endorsed by Dre they should be solid…well, maybe some are.
One morning after having used them the night before, the left ear bud stopped working…well shit, that sucks, they were really good.
Here’s where the story really kicks in:
I email Monster, the manufacturers of the Beats by Dre series about my issue. No response, besides the automated reply saying they got my message.
I wait a few days, then a few more, then even some more, and finally I decide to take it to Twitter.
So these are the responses I received from the official @BeatsByDre Team:
Now, here’s where my issue lies: I was transparent with them, saying that I bought them on Ebay, but what I didn’t expect was for them not to be able to determine whether or not the headphones I bought were fake if I sent them in at my own cost.
If they can prove they’re fake, I’m happy to eat the costs, really Monster and Beats By Dre shouldn’t have to pay for my stupidity.
However, the fact that they are unable to determine whether or not the ones I bought are fake really bothers me. The Studio line has serial numbers, the Tour line does not. So there is no way for me to determine on my end whether or not what I bought was fake, and that’s what I am most curious about.
A couple of other pieces that may help everything make a bit of sense:
The Ebay seller had 100% positive feedback rating, and over 250 sales.
I’d already been involved in one auction for some knockoff Beats by Dre and even though I was outbid, EBay cancelled the auction.
I emailed the seller to see if he could help me, but unfortunately he couldn’t find the person who sold him the headphones to send them to get a replacement.
So, what I learned from this exchange is never support Monster or Beats By Dre, unfortunately, I have my laptop and won’t send it back, because honestly the sound is pretty good.
Most importantly I learned that Monster does not stand behind their product and cannot determine whether or not you actually OWN their product unless you’re spending upwards of $350.
Some people will think it served me right, others may agree that it’s terrible customer service and pretty sad that they weren’t willing to help me determine whether or not what I bought were fakes.
So, welcome to the first in a weekly slash write series.